The Quality and Security Management of OeSD
“Excellent organisations continuously achieve outstanding performances which either fulfil or exceed the expectations of all their interest groups.”
Secure identity for the last 200 years and in the digital future is the mission of the Austrian State Printing Office (OeSD). We have been constantly working at keeping identities secure and implementing the many concerns of our customers individually for more than 200 years.
With our products and solutions, we ensure that identity gives security, from passports to visa documents and the latest digital identity cards and eID.
OeSD’s quality policy places customer satisfaction at the centre of our thoughts and actions for all products and services in all areas of the company. The quality and security policy and also the defined company principles, guidelines and targets represent the guiding principle of our company which decisively influence the thinking and actions of all staff. The company aims take into account the requirements of all interest groups and are continuously measured, assessed and prioritised.
As a high-security printing house, OeSD focusses very strongly on compliance with and constant further development of security standards. As part of its social responsibilities, OeSD undertakes to comply with data protection rights internationally. This is based on globally accepted fundamental data protection principles. Safeguarding data protection represents a basis for trustful business relationships and the reputation of the company as an attractive employer.
OeSD operates the following management systems:
- ISO 9001:2015-based quality management system
- ISO 14001:2015-based environmental management system
- ISO 27001:2013-based information security managementsystem
- ISO 22301: 2012-based business continuity management system
- ISO 14298:2013-based management system for secure printing processes
- DPA/GDPR-based data protection management system
The highest quality and security standards are guaranteed and secured by the management systems implemented. Synergies are exploited and resources bundled wherever similarities between the integrated management system structures permit, thus allowing an effective and lean management system to be successfully deployed.
OeSD has committed itself to continuously developing the quality management system and all integrated management systems. The system is periodically checked for completeness, effectiveness and fitness for purpose with internal and external audits.